Damages and Claims
Damages and Claims
A guide to how we protect your goods and cover the costs when things go wrong.
Packfleet talks to your critical tools and workflows offering a wide variety of add-ons and integrations.
Minimising issues
We use technology and training to make that as rare as possible, leading to an industry-leading low rate of damages.
£1,000 cover as standard
When a parcel gets damaged, we immediately notify merchant of the issue with photos and information on exactly what happened, so they can make a decision. Sometimes only one bottle of wine in a case can get damaged. Other times, everything needs to be returned to the sender immediately. We then work to get another package out to the recipient quickly as possible. We’ll collect a replacement as soon as it’s ready and put it on rush delivery to arrive ASAP. We then:
Waive delivery fees for original delivery
Waive delivery fees for replacement delivery
Refund cost price of item up to £1,000 from next invoice
£1,000 cover as standard
When a parcel gets damaged, we immediately notify merchant of the issue with photos and information on exactly what happened, so they can make a decision. Sometimes only one bottle of wine in a case can get damaged. Other times, everything needs to be returned to the sender immediately. We then work to get another package out to the recipient quickly as possible. We’ll collect a replacement as soon as it’s ready and put it on rush delivery to arrive ASAP. We then:
Waive delivery fees for original delivery
Waive delivery fees for replacement delivery
Refund cost price of item up to £1,000 from next invoice
£1,000 cover as standard
When a parcel gets damaged, we immediately notify merchant of the issue with photos and information on exactly what happened, so they can make a decision. Sometimes only one bottle of wine in a case can get damaged. Other times, everything needs to be returned to the sender immediately. We then work to get another package out to the recipient quickly as possible. We’ll collect a replacement as soon as it’s ready and put it on rush delivery to arrive ASAP. We then:
Waive delivery fees for original delivery
Waive delivery fees for replacement delivery
Refund cost price of item up to £1,000 from next invoice
We examine our internal processes for every single issue to see what we can do to avoid this happening again in future.
Sometimes this is a technical change, sometimes a process change, sometimes more training. And we can share that report with you too if you want to see how we're improving.
We examine our internal processes for every single issue to see what we can do to avoid this happening again in future.
Sometimes this is a technical change, sometimes a process change, sometimes more training. And we can share that report with you too if you want to see how we're improving.
We examine our internal processes for every single issue to see what we can do to avoid this happening again in future.
Sometimes this is a technical change, sometimes a process change, sometimes more training. And we can share that report with you too if you want to see how we're improving.
QUESTIONS
Have no
doubts
Do you require specific packaging?
How do I submit a claim?
Can I visit your warehouse?
Do you require specific packaging?
How do I submit a claim?
Can I visit your warehouse?
Do you require specific packaging?
How do I submit a claim?
Can I visit your warehouse?
Something else not mentioned here? Reach
out to us at hello@packfleet.com
We created Packfleet because we thought there must be a
better way. We started by offering our service to small and medium sized businesses in London, working with them to
build the perfect delivery service.
hello@packfleet.com
©2024 Packfleet. All right reserved.
We created Packfleet because we thought there must be a
better way. We started by offering our service to small and medium sized businesses in London, working with them to
build the perfect delivery service.
hello@packfleet.com
©2024 Packfleet. All right reserved.
We created Packfleet because we thought there must be a better way. We started by offering our service to small and medium sized businesses in London, working with them to build the perfect delivery service.
hello@packfleet.com
©2024 Packfleet. All right reserved.